Strike King Vs. Rapala Customer Service.
Posted April 24 2012 - 04:43 PM
SK: Send it back, we will replace it free of charge and give you an extra one for your trouble.
Rapala: Send it back, using this idiotic form, with your orginal receipt, box it came in, DNA sample, passport, ss#, and photo copy of your birth cert., we will evaluate it, make sure it's not your fault, and maybe we will replace it, please be advised this process could take any where from 6 weeks to 4 years. Oh..and if you don't have the receipt/box/etcc..................tuff luck.
No more Rapala/Normark products for me.
Posted April 24 2012 - 04:57 PM
The life inside this man
I've been Born Again!!!!"
Posted April 24 2012 - 06:00 PM
Posted April 24 2012 - 07:21 PM
Posted April 24 2012 - 07:26 PM
Well, I couldn't get it more than a few inches down, so I sent it to Rapala with the form mentioned above saying that it wouldn't perform as advertised and requested another lure as a replacement. Two weeks later I received a package. I opened it eagerly and found they returned the lure back to me. There was a letter telling me that if I had a problem I should've dealt with Bass Pro, who I bought it from.
It was obvious that they changed their tune and were now playing hardball and I still regret that I didn't return the lure back to them, reminding them that I didn't want it and to not send it back again. I don't know what they would've done.
Posted April 24 2012 - 07:32 PM
I'm kind of shocked I have broke so many since, like I mentioned in another thread, I haven't caught a dang thing on cranks in a couple years.
Posted April 24 2012 - 08:36 PM
Can't comment personally on Rapala, but I've heard similar stories in the past 2-3 years.
Strike King has my business for the foreseeable future, even though I'm not a huge customer, I still probably buy $100 worth of their lures/year.
Posted April 24 2012 - 09:22 PM
Posted April 25 2012 - 05:35 AM
All companies should take training sessions of how to truely take care of their customers from Strike king, but then again they should already know.
I have also found that when it comes to friends, a good friend will come and bail you out of jail, but best friends will be right there beside you saying d**n that was fun !!!
Posted April 25 2012 - 07:20 AM
Posted April 25 2012 - 09:37 AM
When Fishing,I practice C.P.R. (Catch, Photograph and Release)
Dinks are Dinks...Be easy on em, they cant help it
Posted April 25 2012 - 08:13 PM
The bad Red Eye shad is all packed up in an envelope, with a copy of the e-mail directing me on what to do ready to be mailed in. The crap X-rap, I took the hooks off to put on another X-rap that needed new hooks,so I could sell it, along with the rest of the Rapala crap I have, and buy some more Spro, Strike King, Xcailiber, Jackall, Luck-e-strike, Bomber or Bandit stuff, and I tossed the defective bait in the garbage.
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