3 replies to this topic

[Long Mike]

I'm using Window Live email and for some reason yesterday, I started getting the message that I must re-enter my user name and password. I have changed nothing, but the computer no longer recognizes my user name "mike-goodson@att.net." Can anyone tell me what happened , and what I need to do to correct it? I can no longer send or receive email until this issue is resolved. Please help.

[Fishing Rhino]

Not a computer geek by any stretch of the imagination, but you can try a simple thing that fixes a lot of computer glitches.

Shut down your computer. Unplug it for thirty seconds, or more. Plug it in. Start it up. You can press the start button before plugging your unit back in which will help to drain any stored electrical charges.

This will "fix" a lot of problems with other computer controlled products, microwave ovens, refrigerators, washers, dryers, etc. We've had two under warranty service calls where that's what the repairman did to get the unit up and running.

Could also be a "corrupt" cookie, in which case you'll have to delete that cookie. Sometimes it's easier to delete all cookies. If you do that, you'll have to sign on to all sites you currently visit with your screen name or email address and password. Clearing your cookies removes all the user name and passwords you have stored to automatically sign on to web sites.

[GrundleLove]

Not a computer geek by any stretch of the imagination, but you can try a simple thing that fixes a lot of computer glitches.

Shut down your computer. Unplug it for thirty seconds, or more. Plug it in. Start it up. You can press the start button before plugging your unit back in which will help to drain any stored electrical charges.

This will "fix" a lot of problems with other computer controlled products, microwave ovens, refrigerators, washers, dryers, etc. We've had two under warranty service calls where that's what the repairman did to get the unit up and running.

Could also be a "corrupt" cookie, in which case you'll have to delete that cookie. Sometimes it's easier to delete all cookies. If you do that, you'll have to sign on to all sites you currently visit with your screen name or email address and password. Clearing your cookies removes all the user name and passwords you have stored to automatically sign on to web sites.

Though very informative, rebooting his computer and draining its power have no effect on software related issues like we have here.

It is very possible that you MAY have been hacked. perhaps someone got your username and PW and changed it that is why it is no longer working. when you say that your computer "no longer recognizes" your email..what does that mean? when you open up windows mail does it say that your email account pw is wrong? is you email data file corrupt? we need more info. pm me and i can help you out no problem.

[Long Mike]

GrundleLove, PM sent, with thanks.