Osprey Products

Hey guys I'm having a problem. My dad and I ordered a rod organizer from Osprey Products a little over a month ago. Well we were kinda getting concerned because we haven't received it yet. About 4-5 days ago we called them only after having an email go unanswered for about a week. Dad called them again yesterday and again left a message. Now a little over a month since the initial order which was confirmed and charged to the credit card we have no rod organizer, email response or verbal communication. Obviously dad is calling the credit card people but this doesn't seem right. I was wondering if anyone else has dealt with Opsrey before because as you can imagine we are kinda worried. In case you were wondering how we found them they advertise in the back of Bass and Walleye Boat magazine. Any input especially if you've had dealing with them would be greatly appreciated.

Thanks,

bassdocktor