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Ranger185

Shimano service

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I am (should say was) the proud owner of over 27 various Shimano reels most of them are bait casters and some spinning. I had a drag issue with a Curado CU-200 so I sent it back to Shimano and after a month or so, they sent it back saying they could not help because they no longer made parts for that reel, in fact I was told that anything over 5 years old they do not keep parts for. I have always for the last 20+ years bought Shimano because they were a very good piece of equipment (although pricey) AND the service was impeccable even to the point where I sent back a very early model bantam for repair and they sent me a refurbished reel in its place due to the age and they no longer produced the reel. I went to their Fish Shimano Face Book page and I was astonished by the anglers experiencing beyond horrible service from Shimano. Does anyone know what is going on with them, other than the note I received with my reel I cannot get them to respond at all! Just curious if any of you are having similar issues with Shimano.

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I've never used Shimano to have my reels repaired so I'm not sure.  Seeing as you also live close to New Orleans, I usually get my Shimano reels services at Professional Sporting goods.

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59 minutes ago, Ranger185 said:

I am (should say was) the proud owner of over 27 various Shimano reels most of them are bait casters and some spinning. I had a drag issue with a Curado CU-200 so I sent it back to Shimano and after a month or so, they sent it back saying they could not help because they no longer made parts for that reel, in fact I was told that anything over 5 years old they do not keep parts for. I have always for the last 20+ years bought Shimano because they were a very good piece of equipment (although pricey) AND the service was impeccable even to the point where I sent back a very early model bantam for repair and they sent me a refurbished reel in its place due to the age and they no longer produced the reel. I went to their Fish Shimano Face Book page and I was astonished by the anglers experiencing beyond horrible service from Shimano. Does anyone know what is going on with them, other than the note I received with my reel I cannot get them to respond at all! Just curious if any of you are having similar issues with Shimano.

Yes....manufacturers don't keep parts on hand for very long but usually you can find other parts that may work for your reel....There are companies that make carbon fiber drag disks that can be used in your Curado. Other parts of the reel will have some common parts with other reels but there are some parts that you may not be able to find that are unique to that reel. It does suck sometimes when you can't get parts but i suppose it's very expensive for reel companies to keep a huge stock of spare parts on hand for years that may not get used. Plus....just like cars...they like it when they can't be fixed so you have to buy another one.....it's all about the money.

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Dan Isaac, Reel-Ex is a Shimano reel specialist and suggest you contact Dan.

Tom

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2 hours ago, Troy1985s said:

I've never used Shimano to have my reels repaired so I'm not sure.  Seeing as you also live close to New Orleans, I usually get my Shimano reels services at Professional Sporting goods.

I am going to bring it to Professional, I spoke with them Friday, they told me depending on the parts they MIGHT be able to fix it.

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I would buy some carbon drag from Smooth Drags.

 

Google --> smoothdrag *

 

I also buy some reels from ebay to convert them to parts. For me, It tend to be cheaper than going to them since I do the maintenance myself to kill the winter time. 

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Ranger, a few years ago I had one of my Shimano's serviced by Wayne Knabe of Powhatan, Virginia.

 

Wayne told me that he could not get Shimano parts for older reels but he had a source for off-market parts. He got the part and so far, after two years, the reel is working great.

 

You need to find someone who can get off-market parts or has older Shimano reels they can cannibalize for parts.

 

Or contact Delaware Tackle on the Forum and send the reel to them if they can help you.

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Do you know which part exactly you need to replace? If it's just the drag stack you should be able to find aftermarket parts rather easily. 

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 I have never needed on of my reels repaired, but there have been instances where I need extra simple items like screws and they sent them at no charge.

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There are parts distributors that have inventory after they go out of production. It doesn't take a specialist just a little leg work. Let me know if you need help. 

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