I've noticed that Pinnacle has some great customer service. What if I were to buy a Pinnacle reel, say in the $80 dollar range, and after fishing it find that I don't like it? Not that there is anything "broken", but it is just not a satisfactory product? Maybe it is grinding, not smooth, cheap drag, ect. I'm not bashing Pinnacle by suggesting any of those things will happen, I just want a good product before I buy Pinnacle instead of say Daiwa or Shimano.

Trevor:

Thanks for your recent Forum post.  We think you'll be very pleased with the overall construction and performance of Pinnacle tackle.  For the money, you can't beat the smoothness, castability, fish-fighting power and reliable, ultra-consistent multi-disc drag systems.  All of our reels are backed by a one-year manufacturer's warranty covering any defects.  If within that period you experience any problems, you can send your reel in to our authorized Warranty and Service Center for repair at no charge.   

Thanks again for your interest in Pinnacle.

Good Fishing!

Pinnacle1