skunked_again
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skunked_again's post in Broken Megabass jerkbaits was marked as the answer"
In response to your inquiry, we first want to thank you for your support and for reaching out to us. Like most manufacturers, we have no formal replacement policy or warranty on lures. Instead, we examine each instance on a case-by-case basis, in order to better understand your specific concerns. We value your feedback and will gladly examine your lure in greater detail to determine the next course of action, be it repair, replacement, or proper usage information. However, please note there is little that can be done if your product exhibits excessive wear or signs of impact.
If you wish to send in your lure, please remove any hooks, and be sure to package your items carefully (a lure placed in a paper envelope, for example, may tear and get lost in transit). Please remember to include one completed Product Feedback Form (attached) with each item. Items that are received without an accompanying form will not be processed, and will be promptly returned to you.
Please allow 1-2 weeks from the date your package is sent for an official reply, as we are a small office and require sufficient time to give your feedback the attention it deserves.
Sincerely,
Customer Service
Megabass of America, Inc.
203 Chambers Street
McKees Rocks, PA 15136
Phone: 412-503-4443
Fax: 412-331-1100"
Response from Megabass. If anyone wants a form hit me up.
