I purchased a new quantum code red bait caster reel online from a place I been dealing with for well over a decade with. I liked the first quantum code red 6,2 bait caster so much I went for the 7,0 ratio one too. When it arrived I found the line leveled wasn't moving. I talked with the place I got it from and they weren't sure if I could get a replacement or not. I checked there website and they showed three more in stock. You know I can't even trust people who I been dealing with for many years now. Both reel boxes seemed to be sealed the same when I received them. Well I'm stuck with a brand new reel that's broke. He did offer me a full refund but I wanted another code red reel. I got frustrated and took the reel apart. I found the driven gear broke with the broken piece missing. I found a online place for reel parts and spent $7 for the gear plus extra gears and the "c" clips that hold it inplace. I ordered an extra driver gear too. I figure since I own two code reds now I have extra parts. The cost of the parts were cheap anyway. Now the broken gear has me puzzled on a new reel? This was a $100 list reel and it was discounted for $49. I never had a problem with my cheap $12 Shakespeare bait caster yet. I think I'm cursed when it comes to the more expensive stuff. I know you guys are going to say I'm purchasing the wrong reels from the wrong people. I think these reels were demos. Counter show pieces. There is no visible wear from line on them at all. But I'll live and learn from this. Bigbill

On a good note I'm learning how to take baitcasters apart now. It's like fixing tractors, transmissions, rebuilding automatic trannies, rebuilding carbs only the parts are smaller.

Btw, I got my quantum reel parts from tackleservice online. Easy fast online shopping they get my vote.

I would have taken the refund. There is no excuse for them to not replace the reel, and you should not have to work on any product right out of the box. If a company can't stand by their product, they aren't worth dealing with.

 

Everything you are going to put into the reel, you could have saved and either bought a better reel, or some extra tackle. 

 

On the bright side, it's good your getting some mechanical experience with it. It will help you in the long run I guess. 

I had to pay for the return shipping. I figured why put more money and get nothing out of it but if I fix it I'm out the parts cost. No more shopping at the sleezy places for me. The parts were $7 with shipping. Like $5 just for shipping and $2 for parts.