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Bb1 Pro Help

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Brand new BB1 has a slight chatter when not spooled no grinding just almost like the spool has alot of play in it. Just not silky smooth. When lined it sounds fine casting/retrieving is this normal for the bb1 pro. My tourny pro is smooth as silk with or without line. Just trying make sure this is normal as I do not want to send it back only for it to be the same thing.

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