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Helix 5 Si Screen Fogged?

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So i went out fishing this past saturday and everything was working fine but then as I was paddling across the lake, my screen suddenly got foggy like some moisture got behind the screen.  The unit is kept inside and the only water it has been exposed to was a downpour i was stuck in the week before.  From what I have read, the unit is waterproof so this shouldn't be happening.  It did clear up in a few hours and it was still working fine the entire time.  I am just wondering if i should return the unit or if any of you have had this same problem.

 

I'll post a picture later on when I get home.

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just sent them an email today and if i don't hear back within their 24 hour timeframe i will call.  The unit is only about 5 weeks old

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will do

 

What did you hear back on this, flyfisher?

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What did you hear back on this, flyfisher?

I called and they said it is not terribly uncommon and can be caused by a variety of different reasons.  They said i could send it in for the to take a look at but i never did due to a bunch of other stuff going on.  I have used it a bunch of times since then and it hasn't happened again so who knows why it happened that one time.  I hope not sending it in doesn't bite me in the butt later on

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I called and they said it is not terribly uncommon and can be caused by a variety of different reasons.  They said i could send it in for the to take a look at but i never did due to a bunch of other stuff going on.  I have used it a bunch of times since then and it hasn't happened again so who knows why it happened that one time.  I hope not sending it in doesn't bite me in the butt later on

Do it before the warranty expires. Moisture is NOT good and is unusual. They are supposed to be water proof. Make sure you fully seat the memory card door so the gasket seals the slot.

You could have a defective gasket--that is the sponge thingy on the door.

 

It is sort of small and not as convenient as the larger units.

 

I have removed and reinstalled that door on a display model many times. Just did a software update for one a couple of days ago at a Gander Mt.

 

Have you done the recent software update? Some great features included with that.

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I have never even opened the door for the memory card so i haven't messed with it.  I'll send it back here soon though since my fishing days will not be as often.  I haven't updated it yet, but i might as well wait now till i send this unit back.

 

thanks for the helpful info as always

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I have never even opened the door for the memory card so i haven't messed with it.  I'll send it back here soon though since my fishing days will not be as often.  I haven't updated it yet, but i might as well wait now till i send this unit back.

 

thanks for the helpful info as always

They will update it for you.

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HELIX 5 SI GPS (Version 7.730) 
Release Date: 08/03/2015

Description: 

New Features:
 

·         Data Bar Off - This feature allows all readouts on all views to be turned off in favor of preset non-adjustable overlays. This feature does not apply to the diagnostic views

·         Nav Readout Support - Nav Readouts are user definable readouts that appear when the unit is in a navigation mode.

·         Color Palette Additions - There are four new 2D color palettes and four name changes

·         2D

·         Palette 1 - No Change

·         Palette 2 - No Change

·         Palette 3 - No Change

·         Palette 4 - Previously called Original

·         Palette 5 - Previously called Gray

·         Palette 6 - Previously called Green

·         Palette 7 - Previously called Inverse

·         Palette 8 - NEW - Amber 1

·         Palette 9 - NEW - Amber 2

·         Palette 10 - NEW - Modified Palette 2

·         Palette 11 - NEW - Modified Palette 3

 

·         Imaging

·         Palette 1 - Previously called Blue

·         Palette 2 - Previously called Amber 1

·         Palette 3 - Previously called Amber 2

·         Palette 4 - Previously called Brown

·         Palette 5 - Previously called Green

·         Palette 6 - Previously called Inverse

·         Palette 7 - Previously called Gray

·         Palette 8 - Previously called Green-Red

·         Palette 9 - NEW Green-Blue

·         Palette 10 - NEW Orange-Red-Purple

·         Palette 11 - NEW Red-Yellow-Blue

·         Palette 12 - NEW Blue-Yellow

 

          2D A-Scope - this is a new type of Real Time Sonar (RTS) window. It is considered to be a very traditional way of looking at real-time analog signals.

          Spanish Language - Added to Domestic models


General Fixes
 

·         Nature of Seabed Off - Nature of Seabed now defaults to off on International Models

·         Fixed an issue where Lakemaster PLUS cards would not load correctly on the Chart/Chart View when the stellite overlay was turned on.

·         Fixed an issue where units were not successfully encrypting large format SD cards. In this version the following sizes have been tested: 1GB, 2GB, 4GB, 8GB, 16GB and 32GB

·         Improved the low voltage shutoff threshold to held control heads remain booted while the boat engine is started.

·         Fixed an issue where the units were missing the GPS Output menu option.

·         Fixed an issue with SI Readouts when set to off was causing an incorrect row of readouts on the top of the SI view

·         Fixed an issue with SI Range which was not working correctly while set to Auto

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After researching this model here and other places and reading glowing reviews almost universally, and driving over to Cabela's today to play with one in person, I'm about to hit submit on an order for one.  By ordering via website, I save myself $50.

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I've probably had 6 or 7 different sonar units over the years. All of them have fogged up occasionally. 

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