I usually try to throw a bone to those that provide good customer service and so today i'm throwing one to Bass Mafia.  I have 2 of their coffins, a deep and a 3700 version.  the 3700 version has a leaky gasket that allowed some water in a couple weeks ago.  i submitted my info on their "contact us" form on their website and about an hour later a guy emailed me back and wanted my address to send me a new gasket and offered some advice on installation tips.  yesterday i got home and there it was, free of charge replacement gasket.  

those boxes are pricey and super premium, but it's nice to know they service the product after the fact.  made me feel like the money was well spent!  

 

I've always said that people are more likely to complain about a bad service than they are to talk about a good experience. Seeing things like this makes me happy.