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Land Surveyor13

Mercury Marine Warranty Gripe

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Long story short. My lower end unit blew up from the inside out. Yes while out on the water and 6 miles from the boat ramp. Was not a fun day at all. Anyway got it to the marina. Called in the specs to Mercury. They immediately said it was under warranty and sent out a new part. Marina received the part, installed on my boat and sent me on my merry way. All within 1 week too. I was impressed until a week ago and the marina calls and states that Mercury will not cover the part now that they have had a chance to inspect it. They claim there was water in the oil. Which I am sure there is since it blew a quarter size hole in the side of it. The marina is trying to get them to warranty it. And I have already called my lawyer and they are going to get involved if I don't get satisfaction from Mercury soon. Anyone else have Mercury pull this kind of stunt on them?

Jerrod

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     No, but you are messing with my calm. I have a 6 month old 8hp 4 stroke mercury OB on my boat. Let us know how it works out.

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Before the outing that it blew, when was the last time you had changed your lower unit lube?

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November.  And I had just checked it 2 trips before and it looked perfect.  It's not the lube it's Mercury trying to just get money.  I just can't believe they would pull this kind of stunt after OKing the warranty work to begin with.  If I took my truck to FORD for a broken let's say turbo.  They decide on the spot if it is under warranty or not.  They don't fix it and then change their mind at a later date.  It's crap and  don't care if they back down or not.  I personally will never own anything built by Mercury again.  I guess it is Yamaha and Minn Kota from here on out.  It's got me so fired up I am thinking about trading once all of this gets straightened out.

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