Has anyone been able to contact a person at Abu Garcia for warranty replacement in the last month? I filled out their online form and within a week had a case number and confirmed my rod was eligible for warranty replacement. That was on 05/13. They said in their email to call the number to pay for the service fee. 

 

Well, I've called that number a few times, and for a few weeks I would be on hold for hours every time I called. 

 

They used to have a "press 1 to receive a callback" option, I've done that, a month later and no call back. 

 

I sent an email back two weeks ago, no response. 

 

Now when I call and get through the menu, I'm on hold for 2 minutes before they say to leave a message. Did that a week ago over Memorial Day and still haven't gotten a call back. 

 

What gives? Am I actually just dumb or is Abu's warranty team non-existent? Do I just need to be patient? To be honest, waiting the whole fishing season for them to honor their own warranty is pretty lame. 

I'm in the exact same boat as you with a replacement.  They put me in the pipeline too and I can't get a call back now.  Not happy.  They had it way more together a year ago which is why I purchased a couple more.

aaaand just like that I get a call back haha. Welp, Guess I just had to be patient.