Back in mid August I purchased a 7' Carbon Steel spinning rod from one of Kistler's retailers. To my suprise, the rod broke about 7 inches down from the tip when I was fighting it's first fish, a 15 inch smallmouth in a river and in current.

I own 14 Kistler rods, have never had one of them break.

I e-mailed Kistler that night. The next day I received a phone call from Ryan at Kistler. I had my new rod in 3 days.

Just a quick kudos to Kistler!

One of my friends had a cracked insert on the tip guide of his Magnesium TS.  He contacted Kistler and they fixed it for him for no problem.  They also offered him a Helium LTA for the price of a Magnesium TS or a Helium II for the price of an LTA.

Can't beat that.  

Thats a killer warranty and awesome customer support.  A company like that will never go out of business.  They get it!

I've looked at Kistler and they make some very nice looking rods.  If they fish as good as they look then it must be a pleasure to use them.

I love mine  hope I never need the warranty but good to know they stand behind the rods