Skip to content

The Spoon

Featured Replies

The Spoon

For all of you who deal with restaurants and understand the need for the

Service to be faster, this short story is a timeless lesson on how

Consultants can make a difference to an organization.

Last week, we took some friends out to a new restaurant and noticed that

The waiter who took our order carried a spoon in his shirt pocket. It

Seemed a little strange.

When another waiter brought our water, I noticed he also had a spoon in His shirt pocket.

Then I looked around and saw that all the staff had spoons in their

Pockets.

When the waiter came back to serve our soup I asked, "Why the spoon?"

"Well", he explained, "the restaurant's owners hired Andersen Consulting

To revamp all our processes. After several months of analysis, they

Concluded that the spoon was the most frequently dropped utensil. It

Represents a drop frequency of approximately 3 spoons per table per

Hour. If our personnel are better prepared, we can reduce the number of Trips back to the kitchen and save 15 man-hours per shift."

As luck would have it, I dropped my spoon and he was able to replace it With his spare. "I'll get another spoon next time! I go to the kitchen, Instead of making an extra trip to get it right now."

I was impressed. I also noticed that there was a string hanging out of

The waiter's fly.

Looking around, I noticed that all the waiters had the same string

Hanging from their flies. So before he walked off, I asked the waiter,

"Excuse me, but can you tell me why you have that string right there?"

"Oh, certainly!" Then he lowered his voice.

"Not everyone is so observant. That consulting firm I mentioned also

Found out that we can save time in the restroom. By tying this string to

The tip of you know what, we can pull it out without touching it and

Eliminate the need to wash our hands, shortening the time spent in the

Restroom by 76.39 percent.

I asked "After you get it out, how do you put it back?"

Well," he whispered, "I don't know about the others, but I use the

Spoon."

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

Recently Browsing 0

  • No registered users viewing this page.

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.