Ordered an Eden Pure heater on Dec.14 (internet special $397 w/free shipping) with payment via credit card. Yesterday Dec.21 I received a phone call saying the special $397 deal was not available but if I would wait until late Jan. their newest and latest model, of the heater would be available. Of course the free shipping and price could not be maintained. Later the same day I get an e-mail stating the same thing as the phone conversation, wait for the new model or get my money back, which I chose to do. Talk about Bait and Switch.

I replied to the e-mail that their TV ad was still on, their mailers were still being sent out and their TV infomercial Cut your heating bills in half with Bob Villa was on every day. Here is their e-mail response received today.

John,

I am sorry sir for this inconvenience. Our company though does not have any TV advertising or any kind of advertising other then on-line. We will be refunding your credit card and it may take up to 5 business days to see that credit back onto your card.

Thank you,

Bethany

SOOO if you see this on TV, get a post card advertisement in the mail or see any other form of advertisement for Eden Pure you must be mistaken.

lmao, I see that commercial with Bob Vila and "Al" from Home Improvement pretty much every day.

I'm on their website right now. It says the Eden Pure Gen4 1000 is $397 with free shipping.

Diablos, same website I was on where I placed my order and the same price. Try to get one at that price.

Don't feel bad you didn't get it.  I have a couple of them.....setting in my closet.  Do they cut your heat bill???....sure, if you heat with gas.  However, the "whirring" noise you hear when they're running is your electric meter. :  I've kept mine in the event of a power outage during cold weather I can plug them into my generator and still have heat.  They do put out a nice, comfortable heat, but although your gas bill will go down, the electric sure won't.

That's why I never order anything that I can't physically see or touch.