I have another thread going in the rod category.  I bought a dead stick, something wrong with the blank would be my guess.  Anyway I lost the reciept, I called St. Croix and they are willing to take the rod back, then I called Gander Mountain and they are going to look up the receipt for me and exchange the rod at the store.  I bought the rod 2 weeks ago and still falls under store exchange.  I'm disappointed with the rod but very satisfied with Gander and St. Croix's willingness to fix this.  How many large corporate chains are willing to go back through their computer systems and pull a reciept? 

I will add another story. I purchased a new revo sx at Bass Pro Shop 2 hours from the house. I lost the receipt and called them thinking that my new Wiley Sunglasses I was getting in a rebate was not going to happen. They not only looked up my receipt but faxed a copy to my office. I was very impressed and pleased with the service. I know this has nothing to do with St. Croix or Gander Mountain but I was impressed with the stores customer service for being a larger corporation

thanks for sharing

Yeah really, thanks for sharing. I have both of these stores available to me and would love to give them my business for outstanding service such as these.

Especially when I am as bad at losing recepits/warranty info as I am....

I am glad someone else started this post. I was reluctant to start one on this topic. I purchased a couple of Revo's this year. And while cranking a DD22 the left side of the reel came off, hit the rail of the boat and you guessed it disappeared into the abyss. I contacted purefishing and was purchasing the parts with the operator and decided to ask if they might warranty these parts. She said that she could not authorize it, but would speak with her supervisor. Now I am on hold and thinking, this is not really their fault and theirs no way they are going to warranty these parts. Then the nice lady came back on the phone and said yes, they would make it good and said they would ship the parts tomorrow. I was really surprised ! She had asked when I purchased the reel earlier, but never once asked for a receipt. Well the parts came in and the reel is back in service. My hat's off to the custom service department at purefishing, really made me happy that my last five reels purchased this year were all Abu Garcia Revo's.

My experience with Gander Mountain went something like this....On Friday night a few weeks back I went to Gander Mountain to get a Humminbird depth finder. I knew which one I wanted, so the salesman checked to see if they had it, which they did. Also ended up buying the Navionics maps to go with it. When I got home I was going to get the instruction book out and read thru it to get ready to install it on Saturday. I opened the box and no humminbird unit. GPS unit was there along with all cables and transducer. I was sick as the store is 50 miles from me. After the shock wore off, I went about searching for the receipt....no where to be found. (Later found out he never gave it to me) So here I am....just dropped a grand or so on a depth finder and I have an empty box with no reciept. Needless to say I was sitting in parking lot before they opened on Saturday morning. Long story short, they gave me a box with one in it, printed me a new receipt, gave me 2 spinning reels and 2 hats for my trouble. Customer service was super. But the story doesn't end there......Week or so went by and I went to update it. Installed the sd card into the unit and it wouldn't pop back out. Put the navionics sd card into the other side and it wouldn't pop out.....I was not happy. > Did some searching on a humminbird forum and the Navionics map card wouldn't work in my unit anyway and was told I needed to send the unit back to humminbird for the sd card problem. Long story short again.....I called Gander Mountain and explained the situation and that I didn't think I should have to send it back to humminbird. They told me to bring it back along with the wrong navionics card. They exchanged it all and I was on my way.... again. Hopefully all is good now.

So all I can say is that the Gander Mountain store in Evansville, IN has super customer service. I agree those things shouldn't have happened and I blame the initial problem on the salesman being new and not familiar with the humminbird units. They made a bad experience a lot better than it could of been or at least better than I figured it was going to be.