Snapped a Shimano Crucial Rod-Any Warranty? What is there service like?
Snapped A Shimano Crucial Rod-Any Warranty?
Started by
andyfender
, Apr 30 2012 11:47 AM
7 replies to this topic
#1
andyfender
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Posted April 30 2012 - 11:47 AM
#2
Stasher1
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It's really not about catching fish at all.
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Posted April 30 2012 - 11:49 AM
Crucials have a lifetime warranty, and some retailers will swap them out over the counter but they are not obligated to do so. I would contact Shimano and see what they have to say...
http://fish.shimano....y_Services.html
http://fish.shimano....y_Services.html
"What lies behind us and what lies before us are tiny matters compared to what lies within us." - Ralph Waldo Emerson
Contrary to popular belief, "Shimano" is not the answer to every question.
Contrary to popular belief, "Shimano" is not the answer to every question.
#3
rbreedi1
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Posted April 30 2012 - 02:41 PM
They will tell you to send it in or take to a dealer who participates in the over the counter warranty exchange. I recently broke one and took it to a dealer who swapped it out for a $20 fee.
#4
Stasher1
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It's really not about catching fish at all.
- LocationLilburn, GA
- My PB:Between 5-6 lbs
- Favorite Bass:Largemouth & Spotted
Posted April 30 2012 - 02:45 PM
They will tell you to send it in or take to a dealer who participates in the over the counter warranty exchange. I recently broke one and took it to a dealer who swapped it out for a $20 fee.
Some retailers (like the Atlanta BPS) will only do an over the counter swap if the rod is less than a year old. Any older than that, and they'll tell you to deal with Shimano directly.
"What lies behind us and what lies before us are tiny matters compared to what lies within us." - Ralph Waldo Emerson
Contrary to popular belief, "Shimano" is not the answer to every question.
Contrary to popular belief, "Shimano" is not the answer to every question.
#5
steelslinger86
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Posted April 30 2012 - 05:15 PM
Wow, all of that sounds like a lot more of a headache than anything I have had to deal with. In my area, you just take it to a shimano dealer, and they hand you a brand new rod, no questions asked. Of course, you give them the broke rod, but definately no fee or anything.
#6
NorcalBassin
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Posted April 30 2012 - 08:10 PM
The only Shimano rod I ever broke cost me $10 shipping from my local tackle shop so they could send it back. Bets warranty in the business as far as I'm concerned.
Talent is God given. Be humble. Fame is man-given. Be grateful. Conceit is self-given. Be careful. -John Wooden
#7
hike4steel
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Posted April 30 2012 - 09:33 PM
Broke a heavy action last year befor the new models came out. I opted to send mine to CA for replacement with no hassels. took some time because they were switching upgrading the line. They did tick me off when they sent back a 7'2" MH instead of a 7'2" H. Be specific what you want. I have been through the fees charged by some to replace over the counter. If you can produce the reciept they should not but it will cost you 20.00 bucks to ship it to CA. Oh well! I like my crucials almost as much as I like my Powells.
#8
Sam
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Posted May 01 2012 - 12:39 PM
Sent a total of 3 Shimano rods (two from me and one from a friend) directly to Shimano and received three new ones.
No problem.
Only cost was the postage via UPS.
Depending on the weight of the tube, it could cost you a little or a lot to mail the rod to Shimano.
No problem.
Only cost was the postage via UPS.
Depending on the weight of the tube, it could cost you a little or a lot to mail the rod to Shimano.
Ignorance can be corrected. Stupid lasts a lifetime.
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