I 100% agree with the great customer service at BPS. I emailed my local BPS inquiring if they had a trade-in program. I purchased a Johnny Morris baitcast combo almost 4 years ago that I no longer used. I didn't mention in my emails that I only looking for close to 30% of the original value. After a few emails back and forth he told me to bring it in with the original receipt for a FULL refund (store credit). I was at the store within a few hours.