then my concern is that the reel was sold as brand new and it should not have been taken apart before.
I apologize ahead of time do not know the correct term for the parts I am going to try to describe.
When I remove the spool, the gold part on the handle side where the spool arm is inserted, that is what is not rotating correctly. the spool sits in there just fine but what turns it is slipping and not rotating the spool.