Well, I have owned 3 carrotstix rods broke one and they have me a free replacement so that's a sign of good customer service. The other 2 have performed good. My only problem is with there guides they are all slightly misaligned or crooked. It's not that big of a deal because even my st. Croix has one or two that are slightly misaligned. The carrotstix look slightly worse and they are more frequent. For that I probably wont buy another there worth a try if you can find one that's 25% off