Repto

Thanks in advance for the help, and my apologies for being such a beginner. I have started seriously fishing for the first time this year and purchased a spinning reel as I have always had that style. My buddy got his license, and needed a rod. He said he wanted a close faced spincast style reel. I purchased him a Zebco, and took him out to a open pond. We spent about an hour and a half fishing, and TWICE the line twist around the bolt that keeps the top of the reel, not the cover, on. The cover had to be removed, then the metal inside cover had to be unscrewed. The line had to be untwisted from around the bolt in middle of the reel, or cut. Brand new reel, happened twice. Looking for some guidance on why this happened and how to avoid it. PS lucky **** caught 2 fish despite the issues. Lol David