I ordered two of the Garcia Revo reels on April 12, 2020 and after several emails, finally got a USPS tracking number on May 5. Today is May 14 and the tracking info still shows that only a shipping label has been created and that it has not been received by USPS. I have my Credit Union reversing the charges as I type this. I guess the old saying still holds true, if the deal is too good to be true it probably is (not true). The Florida Attorney General BBB website has tons of complaints on this company. The phone number listed for the company there is 772-214-6199. I should have done more research BEFORE I ordered.