Glynn

Buyer Beware! I too purchased a new Motor Guide Tour Pro 109# 36 volt trolling motor for my new Ranger bass boat. I've been a fan of MG for over 45 years. I've easily purchased 20 MG units in this time an have only had one issue out of all those units. I received a letter within 2 weeks of registering my new MG Tour Pro indicating it had a recall for some programming issues. I could take it to my local dealer or contact MG via the email supplied on the letter they sent me. Well, it's been days and days since I sent the email and still no response. Today after 5 calls and 6-8 people I'm still no better off! Contacted Mercury. They sent me to Motor Guide. They in turn sent me to two more people. The last guy says Attwood Corporation in Michigan made the motor and parts plus is responsible for responding to the emails for a thumb drive device to update my programming. The Mercury/ Motor Guide rep says, don't call Attwood as they'll send you back to me. I have no idea who fills the orders for the thumb drive. He suggests I wait 30 days for the part to show up in the mail? He had no idea what department in Attwood made the motors originally or where the parts are produced! I call Attwood and after multiple transfers I find a guy who has a phone number....... DRUM ROLL PLEASE.............It's the same freaking number I called that was on the recall letter!!!!!!! WHAT THE HE%# ! Now I'm waiting on a call back! Corporate America right! Now I know how ticked those Evinrude guys were after getting the bomb dropped that Evinrude's were no longer being produced!!!! We'll see how this goes.