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JeziHogg

Just Wanted To Give Props To Abu Garcia Customer Service!

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When it comes to fishing rods I strictly use St Croix. When it comes to reels, its strictly Abu for me.

Here's my story though.

 

About two years ago I was given a 6'6 M/F Abu Rod for fathers day, but I lost the receipt. Long story short I broke the rod August 2012 on a

hook set right above the 4th guide. I left the rod in my basement, thinking I dont have the receipt they wont cover the warranty.

I got bored last night and I sent them an email of what happened and telling them I didn't have the receipt - And they said it was

fine, as long as I sent them a picture of where the rod broke and the model number on it and they will replace it w/o the receipt,

just have to send the rod back to them with a $9.95 check or money order for the shipping back to me.

 

Thumbs up to Abu!

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I had a similar experience and I called Abu thinking I might have to raise my voice, I didn't have to. The lady was super polite and she processed my claim and gave me a ref number and told me to send pure fishing an email with photos. Pure fishing emailed me back within the hour and I had a new rod at my door in 5 days.

I really like Lews Reels, powell rods, and castaway rods....but I will not hesitate to buy an Abu Garcia product, because I know that Abu will back their product and make it right. And that why I have a few Abu products sprinkled in the mix.

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I just had a similar experience as well. I was given an Abu vendetta as a gift 2 years ago so I had no receipt. It broke this past July and I never even bothered to contact them. 2 weeks ago i decided what the heck might as well try and they were awesome to deal with over the phone. I sent them a picture of the broken rod on friday, called the ref number that they provided and by the following Wednesday the rod was at my door. 

 

A few years ago I also sent in a revo S that was a year past the warranty period and notified them to send me a bill/reference number and I would pay the charges via credit card. They fixed it no questions asked and for no cost to me. 

 

No doubt Abu has great customer service! 

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They are amazing. Life long customer here because of it

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Very nice!  That is what puts Abu on the top of my favorites list as well!

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I have a similar story, regarding a reel issue. They really impressed and delighted me with the service they gave me. They have been just great to deal with.

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They sent me a replacement rod and ups broke it, send me another and all is fine. I requested they use a rod tube and they did this time. Abu rocks

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