Recently I attempted to clean my Pflueger arbor 50, in hindsight what for the reel was perfect.  I discovered I was not a reel tech and broke the clutch spring and some other part, simple fix so I take it in locally.  2 months later the reel was not fixed or even had any attention paid to it, I pick it up.  Exactly 7 days from the time I mailed it to Pure Fishing the off warranty reel arrives at my home fixed and cleaned, no charge and they paid the shipping back.  You gotta go some to beat this kind of service.

I've always had good luck with Pure fishing/Abut Garcia. I sent in a broken reel that was a year past its warranty and they had it back to me in a week with no cost to me. I even included a letter with my contact info so they could charge my credit card before shipping it back. Can't beat great CS.

Quantum offers on warranty reel repairs 48 hour turnaround time for freshwater and 24 hours for saltwater, pretty good too.  I did send a reel in once for a routine cleaning and it came back fairly quick, with an expected charge for service and freight.

I'm sure many others have experienced this as well, for a cleaning Pure Fishing very often just replaces the reel if it's something they have in stock.  Out of stock they will clean it or repair it.  I've sent in $150 reels and have gotten a new replacement for a simple cleaning several times.  It would seem the actual cost of the reel is cheaper than their bench time, wouldn't surprise me if that were the case.