Made an order ahead of a recent trout fishing trip. I need a few items to restock my trout bag, and also ordered some Columbia SPF gloves.I received everything except the gloves. The package had a note stating the gloves would ship in a different package.

 

The trip came and went, and no gloves. I forgot about them until Cabelas sent an email asking me to rate the gloves. I sent them a note back saying I had not received the gloves. They sent back a note saying the gloves had shipped and gave me tracking number. I tracked the shipment, and discovered the Post Office had delivered them the day after the first package arrived.

 

I replied to Cabelas that I had not received them. I explained that the USPS had, in the past delivered some of my packages to neighbors, and vice versa. I have delivered a couple of neighbor's packages to them, and have had them do the same. I told Cabelas that either I now had neighbors who were not so neighborly, or that they had been stolen.

 

Cabelas emailed back that they would credit my account for the gloves.

 

I sent back that I did not feel they were required to pay for a USPS mistake, or for "un-neighborly" behavior.

 

They replied that crediting my account was no problem for them, and that the gloves were out of stock, and they would notify me when the items were back in stock.

 

Customer service does not get any better than this.

 

Hat's off to Cabelas from a long-time, and now even more loyal, customer.

Good gesture on their part, not a lot of places are that accommodating these days.

yeah, that's cool!

It doesn't surprise me that the gloves were out of stock.

I, unfortunately, have not had positive experiences with Cabela's and gladly drive by it so that I can drive another 25 minutes to Bass Pro.

Yeah, that's good on Cabelas.  But ultimately, I for one, will certainly not order from them any more.  Im really not  a fan of this practice of splitting up the order into different packages.  Ive done it twice now, and it has totally turned me off.

Good Stuff.

 

I'm a Cabela's fan and have been for a long time. 

My experiences with the Customer Service has been very positive.

Like their Guidewear line quite a bit.

 

A-Jay

I've always had great customer service with them too which is why I will always be a loyal customer.