I picked up a Helix 5 SI unit last june and about a month in it developed some fogging in the screen.  It didn't really bother me too much but i knew i should send it off to get looked at while still under warranty.  Well i finally got to sending the unit off this past weekend and I have to say that I am impressed in their service process thus far.  I sent the unit off Saturday and received an email today saying the unit was received.  Now they haven't said what the final result is going to be but thus far, I am impressed to have such clear and quick communication.  I never even had to use my tracking number to see if it was received or not.  Hopefully they say it needs to be replaced and they are out of the 5 and send me a 7 instead  

I would bet by tomorrow you receive an email that the unit is repaired/replaced and on it's way back to you.

Glad to hear they are quick on their "tracking" when they get it.. but I suppose its needed when you could be dealing with $5,000 items. Lowrance was the same way for me, took 2 days to get there then I got an email immediately saying they received it and it was in the "processing" stage. Took about 6 weeks to get another email though. I hope humminbird is faster! Good thing is, its the "off season" for the US repair facilities so they shouldn't have too many units ahead of you. 

they said they have a 5 business day turnaround time.  My thinking is if it is going to be longer than that they can give you a new unit and the long term gain of having a customer probably outweighs the negative publicity from a negative customer experience.

I would love to have it back before the weekend since i am hoping to get out given this warm spell we are having here in central VA.

Mine was in need of replacing and was out of stock. They would not upgrade me (even offered to pay the difference) and took 6 weeks to get them back in stock. This was lowrance though, sorry to hijack your thread! 

7 minutes ago, Kevin22 said:

Mine was in need of replacing and was out of stock. They would not upgrade me (even offered to pay the difference) and took 6 weeks to get them back in stock. This was lowrance though, sorry to hijack your thread! 

not a hijack at all...and that is exactly the kid of service that would make me change brands in my situation.  

I mean ideally i don't want to have to deal with service at all but i know it happens given the volume of units produced.  I know for my fly rods service is huge because i know i will use it at some point since breaking a fly rod seems to be the norm for me every few years...

I have been looking for a helix 5 di on sale for the last month. I need a 5" screen to replace an older unit and the lowrance issue had me ready to switch brands..... then cabelas had to have the elite 5x HDI for $199 this weekend... so... yeah, still stuck with lowrance. 

1 hour ago, slonezp said:

I would bet by tomorrow you receive an email that the unit is repaired/replaced and on it's way back to you.

Got the email today....here is the cryptic response lol

 

And it should be at my doorstep on thursday