I jumped on the pre-order for the Delta series for a couple of rods back in early October. My confirmation said 3-5 weeks, someone said the FB page said December delivery. I sent an email to Customer Service asking for an update but it's been crickets. Anyone else order these and if so, have you received them yet?

 

https://edgerods.com/delta

 

Thanks!

4 hours ago, 1201vilbig said:

I jumped on the pre-order for the Delta series for a couple of rods back in early October. My confirmation said 3-5 weeks, someone said the FB page said December delivery. I sent an email to Customer Service asking for an update but it's been crickets. Anyone else order these and if so, have you received them yet?

 

https://edgerods.com/delta

 

Thanks!

Their customer service is unresponsive and if they do ever respond it will just be what you want to hear and not what will happen- Same with phone calls. Lots of complaints get posted on their fb page and quickly removed.

I have 6 of their rods and love them but after having to deal with them a few times it is simply not worth the hassle. My last order i was told 3-5 weeks and after getting the run around a few times i just asked for a refund after 8 weeks. Good luck!

18 minutes ago, onenutinthewater said:

Their customer service is unresponsive and if they do ever respond it will just be what you want to hear and not what will happen- Same with phone calls. Lots of complaints get posted on their fb page and quickly removed.

I have 6 of their rods and love them but after having to deal with them a few times it is simply not worth the hassle. My last order i was told 3-5 weeks and after getting the run around a few times i just asked for a refund after 8 weeks. Good luck!

Well that's disturbing! But thanks for the honest feedback!!

Any luck?

34 minutes ago, onenutinthewater said:

Any luck?

Just got a shipping confirmation on the first rod I ordered. Hopefully the 2nd is not far behind. 

?

Received the casting rod Friday and the spinning rod Saturday. Unbelievably light. Fit and finish is way above it's price point. Now to get them on the water!

How do the power and actions seem, true to what you expected?  Prices seem good for the blanks and components just not sure I could get past the stuff I’ve read about their service. If I’m not misreading the descriptions I think the material used in those blanks is the same or very close to what’s used in the Kistler Helium 3. 

13 minutes ago, kschultz76 said:

How do the power and actions seem, true to what you expected?  Prices seem good for the blanks and components just not sure I could get past the stuff I’ve read about their service. If I’m not misreading the descriptions I think the material used in those blanks is the same or very close to what’s used in the Kistler Helium 3. 

On the spinning rod, yes. on the MH I will have to actually test it. Like I said it is incredibly light. Just manually flexing the rod, it seems a tad overrated. But let me use it to be fair. If it works as well as it looks and feels, I will order again before the price goes up!

Check out all of the recent complaints on their fb before they get deleted. Seems as though most folks still have not received the guaranteed delivery yet................

Not sure how these guys are still in business...

9 minutes ago, onenutinthewater said:

Check out all of the recent complaints on their fb before they get deleted. Seems as though most folks still have not received the guaranteed delivery yet................

Not sure how these guys are still in business...

I can understand their frustrations with the communication - it sucks. That being said, the rods I ordered both said 3 - 5 weeks for delivery. I was notified the 1st rod shipped on the 6th week. I received it 2 days later in great shape. I received shipping info on the 2nd rod on the 4th week and got it about a week later in great shape. The 2nd rod was shipped in the middle of the Xmas season so I was surprised to get it when I did (USPS). I guess what I am saying is that once they get the order produced, the communication improves dramatically. Up until then, it is pathetic.

 

So far I have used the spinning rod and it is phenomenal. Other than my 2 swimbait rods, I don't own a rod that cost over $100.00 so this was a stretch for me. But given the quality I received, I could easily sell my rod stash and replace with these - especially if I can get them before they go to the $300 price point they stated as the price after pre-production. They are still $149 on the web site, so I sent them an email to ask if the rods were in stock now or still pre-production orders - crickets lol! 

ya the half price gimmick has been going on for a few years now.

Sounds like you got lucky! Not bashing the rods just their customer service and honest communication. Dont know how many years they can go on like this.....

5 hours ago, onenutinthewater said:

ya the half price gimmick has been going on for a few years now.

Sounds like you got lucky! Not bashing the rods just their customer service and honest communication. Dont know how many years they can go on like this.....

It does make you wonder. I may have been lucky post production but I definitely had my doubts leading up to actually receiving the rods. Every day you would read another horror story....

Update - against my better judgement, but based on how much I like the 2 rods I have received I ordered a 3rd. TWELVE weeks ago! Nothing but empty responses or mostly no response at all. I finally asked for a refund going on 3 weeks ago. Still nothing. I filed my PayPal claim yesterday. I refuse to continue the use the 2 I have and will be selling them.

Their customer service sucks for sure. Good blanks but crap components. 

Edge seems to always have some sort of sale/discount going. Prehaps their MSRP is sort of inflated to make people think they need to jump on "deals"?

It took 9 weeks for me to get mine.  Honestly I am not very impressed with it.