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Daiwa customer service?

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1 hour ago, Shimano_1 said:

I agree that daiwas customer service is lacking and my buddy swears shimano is the same way. This is a lot of the reason I have went to all lews reels the last couple of years.  I personally think the days of reels lasting 10 plus years are over so at some point the customer service is going to be needed from any of them. I've had more issues with daiwa reels than any others I've owned.  They do make some fine gear but I doubt I'll be fishing anything daiwa going forward.  I've had lews go above and beyond and have been more than impressed with them. 

Yikes, Lews……. Come back to Shimano or Daiwa.

I just sold some of my 10-15 year old Daiwa & Shimano reels, I got 50-75% of the original price when I bought them. I've never had a issue with either brands. I've never used a Lew's product so I have no personal experience except they use ugly colors on some of their equipment.?

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9 hours ago, STBen1215 said:

Yikes, Lews……. Come back to Shimano or Daiwa.

Not a fan of Lews either, but I’ve never had a high end reel from them. 

8 hours ago, swhit140 said:

I just sold some of my 10-15 year old Daiwa & Shimano reels, I got 50-75% of the original price when I bought them. I've never had a issue with either brands. I've never used a Lew's product so I have no personal experience except they use ugly colors on some of their equipment.?

Ya I hate the colors

21 hours ago, STBen1215 said:

Yikes, Lews……. Come back to Shimano or Daiwa.

And comments like that make me wanna use em even more. U can keep ur daiwas. 

23 hours ago, STBen1215 said:

Yikes, Lews……. Come back to Shimano or Daiwa.

lol shimano and daiwa customer service is fairly bad. sure they sell great products but after that, you are on your own for the most part. i own a diawa and a shimano, both high end models and love them but i also own 14 lews reels and rods. sure some of their colors are geared towards the younger generation and are more fun but their reels are top notch and even the $100-150 ones are a great band for the buck! not to mention customer service! need help? call them... need a part? call them.... warranty work? call them...  i even called once for a couple of spare pars i wanted to buy and they said no charge and sent them to me! next was a reel frame issue. sent a pic in, called and within a week new frame etc was in my hand.  so is the "name brand" reels all that? yes and no....

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2 hours ago, Shimano_1 said:

And comments like that make me wanna use em even more. U can keep ur daiwas. 

Honestly if you are happy with the product, then continue to use it. 

49 minutes ago, suzuki2903 said:

lol shimano and daiwa customer service is fairly bad. sure they sell great products but after that, you are on your own for the most part. i own a diawa and a shimano, both high end models and love them but i also own 14 lews reels and rods. sure some of their colors are geared towards the younger generation and are more fun but their reels are top notch and even the $100-150 ones are a great band for the buck! not to mention customer service! need help? call them... need a part? call them.... warranty work? call them...  i even called once for a couple of spare pars i wanted to buy and they said no charge and sent them to me! next was a reel frame issue. sent a pic in, called and within a week new frame etc was in my hand.  so is the "name brand" reels all that? yes and no....

Ya I completely agree Lews customer service was great to me too. The products I bought from them didn’t last for more than a year but I think that’s because it’s was a lower end combo(carbon fire to be exact)

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