On 6/17 I e-mailed with this question, along with the serial number of my boat:

I'm replacing the trolling motor on my 2014 Tracker Pro170. Do you know if the 10amp trolling motor plug currently offered by BassPro (#51550) is a correct fit to the receptacle on my boat?

 

36 days later, I received this response:

Very sorry you will need to get with your dealer who have certified technicians on hand who can answer questions like this. If i'm looking correctly it came with a 12v and I do not know if a 10V works. 

 

Good grief...  

 

I ended up cutting off the plug from my original trolling motor and attaching it to the power cable of the new one.  Good thing I didn't wait around for the answer from their "Parts Administration" department.  Thank goodness the boat has shown much better quality than their support.  ?

Are you sure the e-mail went to an English speaking country? Or perhaps their people need a course in reading comprehension. How can you mistake Amps for Volts?

7 minutes ago, MN Fisher said:

Are you sure the e-mail went to an English speaking country? 

 

Judging by the time it took to get a response, I'm not sure the e-mail even went to someone in this solar system...   ?   I was hoping it would be a simple matter for someone to look up the original boat part and compare it to the catalog part; no electrical know-how involved.

 

Although it was a bit frustrating, I found it sort of humorous.  I had worked around the problem within a day and forgot all about sending the question.

 

The only other time I asked them for help, I sent a question about the sizes/part numbers for bearing seals on the trailer that came with my boat package.  They responded quickly and provided me with the information i needed.  So I've had 50/50 success with them so far...

Good luck with that!  They have the worst customer service I have ever seen.  Even if you do get an answer from them in a timely manner, they usually don't know the answer to your question anyways.  I would say ask a local boat shop, they would most likely be able to help you!

On 7/23/2021 at 9:40 AM, desmobob said:

On 6/17 I e-mailed with this question, along with the serial number of my boat:

I'm replacing the trolling motor on my 2014 Tracker Pro170. Do you know if the 10amp trolling motor plug currently offered by BassPro (#51550) is a correct fit to the receptacle on my boat?

 

36 days later, I received this response:

Very sorry you will need to get with your dealer who have certified technicians on hand who can answer questions like this. If i'm looking correctly it came with a 12v and I do not know if a 10V works. 

 

Good grief...  

 

I ended up cutting off the plug from my original trolling motor and attaching it to the power cable of the new one.  Good thing I didn't wait around for the answer from their "Parts Administration" department.  Thank goodness the boat has shown much better quality than their support.  ?

I know you already have had your question answered but in the future if you have any other questions about your boat your best bet is to look up your closest dealer and give them a call, with the whole white river marine group being a mess with the merging of ranger and triton customer service along with their other brands (and they just bought hatteras boats) its much easier to call your local dealer or even the power pro service center of the closest cabelas or bass pro. I've worked in the power pro center previously and we had lots of complaints over long wait times from corporate so we tell all of our customers even if they didnt buy the boat from us its just best to give their nearest boat dealer a call, whether its us or another service center its much less hassle than trying to hear back from corporate