I recently bought a combo from cabellas. Anyway when I got my reel it had no handle and was nowhere to be seen. I called Cabellas and was told that the combos were not assembled by Cabellas and that I would have to return the combo and I would receive store credit. I said that I really like the deal and the combo and if there was anyway that I could call Shimano. They gave me the number to Shimano. So I called shimano and they said no problem sent the parts and two days later they were here.

I just thought I would share my good experiences with both companies.

I have had exceptional experiences with both as well.

Good people at Cabelas ! Never called Shimano, but I hear they have excellent customer service.

cant remember who it was but a member said they contacted shimano about some hats or patchs or somethin  and shimano sent them free.....so i contacted shimano for some tourney shirt patches  and mentioned how i was a loyal shimano user    and a few weeks later i received my patchs along with a tacklebag  priced around 45 dollars    for free..thats why i will always be loyal to shimano     cause they care