Morton Water Softeners

A little long sorry

It is a tad early but so far Morton brand water softeners seem to be a joke.

I've had one in service for less than a month. I bought it at Menards ( who I despise but are close ). This is a replacement for a Kenmore softener that bit the dust after 20 years of good work. I would have rewarded Sears but their units ( to my surprise ) were huge and clunky and my space is very limited.

I checked Menards and another box type store and they had basically the same brands. Morton is kind of the Cadillac of softener salt pellets so I figured it safe.

My unit developed a problem so I dug out the manual. Get this the manual says 1 year warranty but only on parts you must install them yourself! Labor is not re-imbersable if you are not talented enough to repair yourself you must hire a plumber at your own expense! This is on a nearly $500 item no less.

I check all connections ( no problems ) then remove power and back to same error all before I leave for work. I then call tech support from work. Tech support says check the connections. I mention I already had done so thoroughly and I politely mention my more than run of the mill qualifications ( electronics degree, former bench tech etc.). They won't take my word so I say I'll double check after work and call tech support back. After work same deal, the lady has me remove the motor and asks if it is spinning. I say no so she says bad motor and will have in 2-3 days. I think to myself I want to be sure. I check with my elect meter and no voltage is getting to the motor ( neither AC or DC ). The motor has approx 80ohms resistance so I suspect it is probably good. I call tech support back and explain ( 3rd different person ). He has no clue but is adamat that my motor is bad and they must follow protocol. He did mention although open till 8pm for tech support the more advanced people go home at 5pm cdt. I will call tomorrow but right at the moment my opinion is this aoutfit is a joke.

I'll let you know how it all ends up. I will probably send a link to this thread to their customer service either way.

Sorry again for the long post

FFI AKA - Matt Crum