I recently purchased a Megabass rod from KTP and I was following the delivery online tracking. The day it was "out for delivery", i got a notification from UPS that the rod was returned to sender due to damage (has not made it to me yet). After calling around I got ahold of UPS local warehouse and talked to a lady asking about details as to why this occured, I told her there was a fishing rod inside. She called me back after looking into it and she said the package was completely folded in 2 and the packaging material was "weak and flimsy with no support". I called KTP talked with them about it, and they did refund me my money. They also did offer to send me another rod but i refused, mainly because of the description from UPS and didnt want to get another rod and have a broken guide or somethign an dhave to deal with back and forth etc due to lack of proper packaging. I was really excited to get this rod as I had an upcoming tournament I intended on using it for. Very disapointed.