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Kistler Customer Service... Wow!

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So I recently placed an order for 3 kistler klx rods. Since there wasnt too much info about them I figured I'd buy some and see for myself.

I ordered the 7'3" heavy, 7'6" heavy, and the 5xd,6xd cranking rod.

They shipped me one wrong rod, they gave me their 10xd rod instead of the 6xd rod. I sent an email and this morning I received a phone call from Trey Kistler himself. He apologized and offered everything to make it right. I told him it wasnt a big deal and I was going to need a more stout rod for deeper cranks and spoons anyhow and told him I'd buy the 6xd rod anyway. He offered me a VERY generous price and did not charge me any shipping.

Doesnt get any better that IMO.

 

Awesome!

i met trey at the classic. Seemed like a very nice guy. Also picked up a klx there......It is absolutely fantastic!

I love my new Kistler rods. It's good to know they back them up with excellent customer service. It's a great product IMO! I'm getting more when I can. 

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