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Newbie question: spool won't turn

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Its been awhile since I've owned a bait caster, and now I've decided to switch back again.  I recently received a brand new Curado 200I from bassproshops and upon taking it out of the package, I noticed the spool would engage/turn when I turned the handle.  After loosening the spool tension a bit and tightening the drag, it appears to work fine?  Is this normal/common?

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