Curious if anyone has recently used the Falcon rod replacement program?

 

TSA opened and examined my Bazuka and modified a 7'4" into a 7'1".  

 

Before I saw the bank, I was hopeful I could get your experience and feedback on the process.

 

Their website also says the exact model is out of stock.  Any ideas how they handle that?

 

Thanks! 

I've done a couple replacements with them.  My fault both times and I let them know that they were.  Both times it was like $100 and I had to send them the section that has the model number.  For me, they tried to replace a Cara T7 with a new Expert last time because the Caras were out of stock.  I told them I'd wait for the Cara, and I think the wait was 4 months.  They treated me right both times.

I broke a Falcon Expert rod last year, it was my fault. I shipped the damaged rod with a copy of my receipt/shipping information and $20.00 for return shipping of a new rod. I got a new replacement rod no questions asked about 2 weeks later.

 

https://shop.falconrods.com/pages/customer-service

It has been a while, but I broke  a couple of their rods, long out of warranty and for what seemed to me to be a reasonable cost I got two very similar rods back.

I had a Bucoo SR break last year that was a defect and they replaced it fast and with no hassles at all. Great CS experience.