Last weekend my IMX MBR 844 tip guide lost the inner ceramic ring. I've never done any kind of repair in any rod so I was feeling very overwhelm since I want it to come out right. Following Flechero's advice I called the company, they delivered the  matching part overnight mail, no charge. That is service.

With a kit from ReelMech and the instructions from his web site I have the rod back and operational by tuesday night.

Thanks everyone involved.

G Loomis sent me out a FSR904x tip top not to long ago because some how I broke it.  NO Charge.

Thats why I buy them.

I have a good one. I shut the tailgate of my truck on one of my loomis rods a year ago or so........I talked to the company and they sent me a new rod anyway, even though it was my own d**n fault! Now that made a customer for life!  ;D

They replaced 2 rods for me this year, no questions asked. A GLX and a IMX. I am about to order 4 new G-Loomis blanks.  Not just great customer service, but 1st class fishing sticks also. Hey G-man, I've got an FS904 also, bought the blank and spiral wrapped the guides with foam grips, what a sweet fishing tool it is! JMHO

Ronnie