Login and Registration Support | Forum Help | Help Desk

Below are the top login/registration and forum issues and their fixes. This is the official Help Desk post. We do not offer phone support.

• Please ensure your caps lock is off. That is the most common issue. Your password AND Secret Question Answer are case-sensitive ("password" is different from "PassWord", which is different from "PASSWORD"). Please type in username/password EXACTLY how you did when you registered (and check to be sure your caps lock is off).

• If your Secret Question Answer is 2 or more words, did you capitalize each word? Just the first one? Just the first letter? Try it.

• Ensure you're not leaving a blank space at the end of your password (common when you copy-n-paste a password).

• Ensure you're not blocking cookies. This could be in a browser setting or in your anti-virus (or both).

• Do no use Incognito Mode. Strange and unexpected behavior may occur.

• If you're trying to log in and you're positive you're answering the security question correctly, select a different question and answer that.

• If you're getting an error that you did not pass the security check when trying to register, it's because your ad blocker is blocking the CAPTCHA code (even if you don't see CAPTCHA). Please whitelist BassResource.com, in your ad blocker and then try again.

• If you're trying to register, but not receiving the confirmation email, please check your spam and junk folders. If you're using Gmail, be sure to check the "Social" and "Promotions" tabs. Also note it's possible you're already confirmed.

• • If nothing is in your junk mail folders, double-check to ensure you typed in the correct e-mail address when you registered. This is the #1 reason why the registration e-mail fails. A lot of people do it, so don't feel like a dummy. If you're absolutely certain you correctly entered your e-mail address, please return to the forum, and use the "forgot password" feature to resend your password.

• If you are getting an error after clicking the link in your activation e-mail, then that's an indication your account is already activated.  Please try logging in; it will probably work. Try logging in with your username/password even though you didn't get the email, and see if you can log in.

• If you waited several days before attempting to validate your e-mail, then the the validation code has expired and your registration failed. You will need to register again.

• If you're trying to register and it keeps saying the security check is not working. You're absolutely positive you answered the security question correctly, then ensure to click the box next to "Agree to Terms" before clicking to the next step.

• If you're seeing an error message when trying to log in or when viewing other forum pages, please clear your cache and cookies (yes, your cookies too!), restart your browser, and then try again. Also check to see if you're using the most current browser version and update it if not. If those don't work, then see this thread for additional suggestions: https://www.bassresource.com/bass-fishing-forums/topic/244981-issues-with-logging-in-staying-logged-in/ please read the entire thread, as there are multiple solutions revealed throughout.

• If it's been a long time since you've logged in and you've forgotten your password and you're not getting an email when you use the "Forgot Password" feature, please see this: https://www.bassresource.com/bass-fishing-forums/topic/269399-check-your-email-on-your-profile-and-ensure-its-current-you-will-be-locked-out-of-your-account

• If you're still having issues, then it's one or more OS/Browser/Device combinations and settings. The majority of login and forum technical issues are usually a browser setting, a browser extension, ad blocker, VPN, anti-virus, an outdated browser, etc. Disabling browser extensions, ad-blockers, VPN's and anti-virus one-by-one can potentially isolate the problem and help you figure out what to fix.

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OTHER ISSUES

If you're asking about an email that says, "You just logged in from a device we haven't seen you use before.", please see the following for reasons and remedies: https://www.bassresource.com/bass-fishing-forums/topic/233100-action-needed-your-email-address/?do=findComment&comment=2638141 please read the entire thread, as there are multiple solutions revealed.

If you're getting an error that you do not have permission to view the post, it's probably a Flea Market post. Please note that when an item is sold, the post is removed. So you're trying to view an item that has been sold, and the post is gone - hence the error message.

If you're having difficulties filling out your profile, such as "getting caught in a loop", please be sure to fill out the "About Me" section, and then scroll to the bottom of the page and click "Save".

If you're getting an error that says you are banned, or that you have too many login attempts and your account is locked, it might be because you're using a VPN service (common with anti-virus software). Please whitelist BassResource.com in your anti-virus software or disable VPN (it's not necessary for accessing our site anyway), and then try again.

If you're still having issues, then it's one or more OS/Browser/Device combinations and settings. The majority of login and forum issues are usually a browser setting, a browser extension, ad blocker, VPN, anti-virus, an outdated browser, etc. Disabling browser extensions, ad-blockers, VPN's and anti-virus one-by-one can potentially isolate the problem and help you figure out what to fix.

BassResource phone number: Please note we do not offer support of any kind by phone.