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Rob G.

ABU/Pure Fishing customer service.

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I just wanted to praise Pure Fishing for their customer service.  Last year I bought a couple of ABU Revo STX HS reels and thought they were the best reels that I had ever handled.  One of them I used for pitching and flipping, the other with braid and swim jigs.  Well, the swim jig reel went kapoot after about three months.  I caught a ton of fish on this rig.  Anyways, I procrastinated sending it back to Pure Fishing until last week.  I enclosed a note explaining the problem and asked Pure Fishing to assess the problem, fix, and bill me.  Well, four business days after I sent it, I received a brand new reel from them.  No explanation included, which is ok except for my curiousity not being satisfied.  Great customer service though!

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I had to return a Cardinal 502ALB because the bail line roller bearing went.  They sent me a brand new reel, too.   I've also had to order some parts (mainly screws I've buggered up) and I got those free of charge.  I don't know what else you could ask for.  Their customer service is fantastic.  

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I concur..........

I have sent reels back to Pure fishing for simple cleanings and they send me new reels, they also are serving Pflueger now. DA BEST !!!

They treat you like a customer !

I have had dealings with probably the most popular manufacturer on here and they treat you poorly and the turnaround time is like 4-5 weeks and don't pay the freight back even for warranty work.  They seem to act like "elitists", when in fact their product is on a par with others and it's 25% overpriced to begin with.

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I concur..........

I have sent reels back to Pure fishing for simple cleanings and they send me new reels, they also are serving Pflueger now. DA BEST !!!

They treat you like a customer !

I have had dealings with probably the most popular manufacturer on here and they treat you poorly and the turnaround time is like 4-5 weeks and don't pay the freight back even for warranty work. They seem to act like "elitists", when in fact their product is on a par with others and it's 25% overpriced to begin with.

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I concur..........

I have sent reels back to Pure fishing for simple cleanings and they send me new reels, they also are serving Pflueger now. DA BEST !!!

They treat you like a customer !

I have had dealings with probably the most popular manufacturer on here and they treat you poorly and the turnaround time is like 4-5 weeks and don't pay the freight back even for warranty work. They seem to act like "elitists", when in fact their product is on a par with others and it's 25% overpriced to begin with.

::(

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I have sent reels back to Pure fishing for simple cleanings and they send me new reels, they also are serving Pflueger now.

How do you send a reel in for cleaning? I have an older Pflueger baitcaster that's in need of a good tune up.

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I concur..........

I have sent reels back to Pure fishing for simple cleanings and they send me new reels, they also are serving Pflueger now. DA BEST !!!

They treat you like a customer !

I have had dealings with probably the most popular manufacturer on here and they treat you poorly and the turnaround time is like 4-5 weeks and don't pay the freight back even for warranty work. They seem to act like "elitists", when in fact their product is on a par with others and it's 25% overpriced to begin with.

I totally agree, I sent 4 Morrum reels(fished hard for 12 years with lots of boat rash) to them to be repaired if possible. Was cost prohibitive to repair. Gave me $90.00 ea off on 3 Revo STX L. and a Revo Winch. Got $800.00 worth of reels for $440.00 and had them at my door in 2 days.

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I have yet to send a pflueger in but have shipped abus to them.  They request return shipping 9.95 but don't send it, I never have :(

Fill out this form, it's generic

http://www.abugarcia.com/media/File/023754ReelRepairReturnForm.pdf

my experiences have always 100% positive

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That's great. Thank You!

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Wouldn't hurt to call first.

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Two years ago, my Abu Garcia D5 went on the fritz three months past the warranty date. I sent it in on Tuesday evening, and Friday afternoon there was a new reel on my doorstep. Best customer service ever.

Falcon

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