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Daiwa Limited Lifetime Warranty, Broken Cielo (sigh)- UPDATE

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  • Super User

What does anyone know about Dawa's Limited Lifetime Warranty? I broke my Cielo that I've had for about a month. A combination of clear shallow water, a premature hookset and an unlucky direction as the jig hit my rod between the second and third guides from the tip, breaking it clean. I just want to know if I'm SOL or what I need to do.

Thanks

  • Super User

Contact Daiwa , nothing like getting it straight from the horses mouth.

1-562-802-9589

8 AM-4PM Pacific time.

I had a spring break on my daiwa regal and called them up and sent a replacement spring free. just make sure to have part number that broke. If your replacing a whole reel...i have no idea

I believe he's talking about a rod. I've had a Steez rod broke and just sent it in with a letter and received a new in the mail in a week and a half...

+1

I broke a 7'1" Steez Compile-X and Daiwa replaced it without any 'fuss'. My tackle shop mailed it back and received the replacement. My fishing partner broke the spinning Compile-X, contacted Daiwa who send a replacement and he mailed the broken rod back in the replacement's tube.

Should not be an issue with replacing your rod.

Doc

They replaced my rod that I had for 3 days. It broke right above the next to last guide... No questions asked! I just busted my crossfire combo also so we'll see if that gets the same treatment ;)

  • 1 month later...
  • Author
  • Super User

Well as an update, they replaced it.  I sent it in three weeks ago and got a new 7'6" Cielo yesterday.  They were moving right as they got the rod and apologized for it taking so long.  It was a good experience all around.  I sent an honest letter in with it about how the break happened; it wasn't a defect, more of a one in a million coincidence of space and time.

  • Super User
I had a spring break on my daiwa regal and called them up and sent a replacement spring free. just make sure to have part number that broke. If your replacing a whole reel...i have no idea

Did you even read the OP?

I had a spring break on my daiwa regal and called them up and sent a replacement spring free. just make sure to have part number that broke. If your replacing a whole reel...i have no idea

Did you even read the OP?

Do you have to ask that question?  :;)

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