Good customer service? I wouldn't call it good. Good would be sending you an extra bait. Simply sending a replacement should be routine.

Dude...    :-?    :

"UPDATE:

Just got the package today.  I was surprised with what I found inside.  Chris sent me 4 spinnerbaits (2 3/16oz AlphaShin, 2 3/8oz ChartWhite), a strike king hat, and their catalog.  Really makes you feel special when a company actually cares about their products.  If that isn't excellent customer service, I don't know what is. "

Now, THAT is good service. 

I am interested if you could PM me the address. I don't know if public knowledge or not.

Had an issue with a Red Eye Shad that the ring holding the trailing hook broke open after first fish. If that is a QC issue, may want to be aware of it.

Twitch

I am interested if you could PM me the address. I don't know if public knowledge or not.

Had an issue with a Red Eye Shad that the ring holding the trailing hook broke open after first fish. If that is a QC issue, may want to be aware of it.

Twitch

You'll want to email chris brown about that, he takes care of marketing and consumer relations.  His email is cbrown@strikeking.com  Its also at this link: http://www.strikeking.com/contact/contact.php