So I recently bought a bunch of d/c generation 1 veritas rods to use on the reservoirs here as beater gear. Great deals to begin with. However, one of the guides fell out of my micro 7mh. I called about about sending a replacement guide and they said just fill out a warranty claim. I was called back promptly after my email and the claim handled. I asked for a regular guide version just to help with durability.

I come home today (5 business days later) to find TWO brand spanking new generation 2 veritas 7ft mh waiting for me.

Abu, you guys do it right. The veritas rods have a rep for breaking but they do take care of you. In other news, these new versions are sweet. The regular guide version feels better balanced and lighter than my micro generation one. The clicking reel seat is awesome and they feel slightly less stiff.

Sawweeet

Glad to hear it. Post a review of those gen 2's when you get to fish them, if you don't mind. I was looking at one for my gear-destroying girlfriend.

They are great, I love them! You can get that guide replaced also since they let you keep the rod. 

I had a similar experience with a Silver Max reel.  I ended up buying one of the older models from WalMart.  I had an issue with it.  They asked me to ship it to them and in replace I get the Gen 2 Silver Max.  Was not expecting that.  I was very much appreciative of that and since then I have stayed loyal to them.

 

You can't beat great customer service.

I had to call them up once to order parts; I wasn't going to try a warranty claim because a reel got damaged in a move.

 

The lady was very helpful and polite to the point of being flirtatious.  I think technical talk turned her on.

 

Josh

Yeah AG support is pretty awesome. I'm looking forward to getting that new Veritas. 

6 yrs ago I sent them 2 d5s both had a broke idler gear.they sent me back 2 brand new 5600 c4s. Great CS

Pure Fishing IMO is as good as it gets, many reels have been replaced just sent in for a cleaning.  

What is this "Pure Fishing"? I have gone to their website and I get a "store closed" message.

This is the one listed on Google; comes up first on the search.

Josh

What is this "Pure Fishing"? I have gone to their website and I get a "store closed" message.

This is the one listed on Google; comes up first on the search.

Josh

They are the 'Parent' company that owns a lot of manufacturers I believe such as Abu and others

Go to your brand website then click on customer service.

pure fishing - berkley, abu Garcia, pflueger, Mitchell, stren, Penn, all Star, Fenwick, Johnson, sebile, spiderwire, shakespeare

Penn reels still go to Philadelphia.