7 hours ago, illinifan4152 said:

In my experience, I had the buyer send me he rod back and I refunded him is money. So processing the claim was in my hands, not in the hands of the buyer. After I filed the online claim I believe you receive a confirmation from usps via email and then you have to take the recieved info and damaged item to your local usps for their review. They will then hold it until it is process. Once processed I know they may want to keep the damaged item. I was fortunate to take it to my local post office where I frequent and was able to get back the broken rod on top of my insurance claim money so I could then warranty the rod for much less. So I technically made out. Typical process is they refund you the claim money and keep the item. 

I was able to do everything online.  I never had to visit a brick and mortar location.

UPDATE:

 

So I just signed on to view my claim and it looks like it’s been approved for the full insured amount! 

 

I was very surprised to see a resolution so quickly after hearing about some of your personal experiences. I was expecting a long, drawn out process so I was relieved to see this today. We’ll see how long the check takes to arrive.

 

I appreciate everyone’s input on the matter and hope that anyone who may have to go through this process in the future receives the same, favorable outcome I did.

Think about this. When you mail a rod, it is now in the position of the USPS. It stays in their position till the carrier deliveres it. Now you can buy insurance from them in the hopes that they do not do damage to the rod. It seams that they do not have confidence in their handling system. 

4 hours ago, tracker01 said:

Think about this. When you mail a rod, it is now in the position of the USPS. It stays in their position till the carrier deliveres it. Now you can buy insurance from them in the hopes that they do not do damage to the rod. It seams that they do not have confidence in their handling system. 

Think of it this way, I pay additional insurance fees to ensure an important package is secured for what the item is worth, well 99% of insured packages will not result in a claim thus they pocket that additional money for doing nothing in addition to the service they are already providing and payout from the additional revenue for claims filed.

16 hours ago, tracker01 said:

Think about this. When you mail a rod, it is now in the position of the USPS. It stays in their position till the carrier deliveres it. Now you can buy insurance from them in the hopes that they do not do damage to the rod. It seams that they do not have confidence in their handling system. 

Possession 

I just noticed that haha. We all understood what he meant