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Shimano - The worst customer service

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I sent in my Antares to get a cleaning and it was returned with missing screws and missing the spring that opens the side plate. I contacted them again and they sent it in again in the same condition. I tried to confront them about the horrible service and then they said they it wasn’t their problem.(I spent $100 sending it to them)This is their flagship reel that cost me $600. I just want to inform true fisherman about this. Would you forgive them?

How in the world did you spend $100 sending it to them!? On average it's $10 to ship a reel. I've never sent in reels for cleaning to them but have had many other interactions with CS and they've always taken care of me. 

46 minutes ago, DINK WHISPERER said:

How in the world did you spend $100 sending it to them!? On average it's $10 to ship a reel. I've never sent in reels for cleaning to them but have had many other interactions with CS and they've always taken care of me. 

10 bucks?? Tell me your secrets haha. I just spent 26 on ups ground from NY to TX. USPS cheaper? 

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