Jump to content
Sign in to follow this  
Bankbeater

Good Customer Service At BPS

Recommended Posts

My Dad buys a St. Croix at BPS on Monday. Takes it out and uses it Tuesday morning. He said he caught 4 or 5 bass on it, then he is lifting one out of the water (he didn't say how big) and the rod broke about 1/3 of the way down from the tip.

He took it back to BPS on Tuesday afternoon and they said that he would have to call St. Croix.

Now I don't know what was said, but the Dept. manager comes over and says since it was just bought the day before they would exchange it. I believe his new one is a Falcon.

Share this post


Link to post
Share on other sites

They have some top-notch customer service, and will usually replace it even if it is your fault.

Share this post


Link to post
Share on other sites

I rolled a lighting rod up in my window and the tip snapped right under the guide.

I took it back to bass pro and they gave me store credit no questions asked.

They have some great customer service.

Share this post


Link to post
Share on other sites

I can almost assure you that this was BPS and/or St Croix just trying to keep a customer happy. More often than not, there is no inherent defect that leads directly to blank failure. Especially with high-modulus graphite, one should never flex a rod beyond the 90* point. This happens by lifting fish, high-sticking hook sets and grabbing the end to check the action too aggressively.

Share this post


Link to post
Share on other sites

I have a man crush on all the guys at BPS. There customer service is outstanding :) :)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

  • fishing

    fishing forum

    fishing rods

    fishing reels

    fishing

    bass fish

    fish for bass
    fish

×