Do they have one? i have one of their reels that was dropped and the shaft that holds the drag control, handle etc. is bent and it catches when you reel. I dont have a receipt or packaging because I got it from a buddy who didnt wanna deal with it and bought a new one. I figured i could save it if they fixed it for me or replaced it.

I doubt they would replace it without the packaging. You might could slip by without a receipt

I don't know anything bout Academy, but I have found that calling customer service

and being VERY PLEASANT works wonders. Maybe you get the reel replaced, maybe not,

but it doesn't hurt to ask.

On other suggestion: Tell them the reel was dropped, what's broken and just leave it

at that.

yeah was thinkin about telling them i got it a while back and dropped it and its acting up maybe ill talk to a store manager

yeah was thinkin about telling them i got it a while back and dropped it and its acting up maybe ill talk to a store manager

If their reels are warrantied like their rods just take it back and tell em its broke. I've never needed a receipt, and never had any questions asked, they gave me a new rod and sent me on my way.

thats what i was thinking if they are lifetime warrantied it shouldnt matter about a receipt or anything obviously noone else makes h2o products

If their reels are warrantied like their rods just take it back and tell em its broke. I've never needed a receipt, and never had any questions asked, they gave me a new rod and sent me on my way.

What he said had a few rods break they replaced them with no problem.

Just take it in.....they'll replace it no problem. I've done it several times. No receipt = exchange fpr the original cost of the item, no matter if you replace with the same item or not. This is a big part of the reason I do most of my fishing gear shopping thru Academy.