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WPCfishing

So let's talk about service

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I'm a Lews rod and reel guy. I have gotten to know a few of the customer service folks over the last few years. So I call and talked with one of the techs a week or so ago about totally dialing two of my TP reels. I want them at Pro performance. I. was happy with what he has to say and an hour later my reels are on there way. Keep in mind the cost was of no concern  to me. 

I just received an email from Quantum Ship. Lews sent them 2nd day air and didn't charge me one cent.. How could anyone ask for better than that. I feel great about it! They really do care.

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When I ordered my rod from DVT, I got picture updates, and a text message making sure I recieved the rod the day he was told I would.

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15 minutes ago, Fishinthefish said:

When I ordered my rod from DVT, I got picture updates, and a text message making sure I recieved the rod the day he was told I would.

And so you should, you paid the price for a great custom rod and excellent service.

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My personal experience I was impressed with G Loomis (Shimano) customer service and not so much with Dobyns. 

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I had a part break on my Lews LFS earlier this year. It was completely my fault, and happened when I was cleaning it, I tried forcing a piece back in a way it wasn't meant to. I called them up, told them what part broke, and they sent not only the part but the entire assembly around it, free of charge, priority mail, no questions asked. Didn't even ask me how the part broke. I didn't ask them to do that and was fully prepared to pay for the part and the shipping when I called. Very happy with their service. 

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I haven't had bad customer service from any rod or reel manufacturer that I have used. Have had some from lure companies though.

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The only bad experience I've had with any companies in the fishing industry is TW. It was only one instance. My wife was buying me a new reel and the card she was using did not match the name on the person on the invoice. The questioning on this was completely justified by TW. I guess I should just say the lady she talked to was hateful about the whole process. As much as I use the internet to fuel my fishing hobby I consider this one small instance a blessing.

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Abu Garcia Customer Service is also excellent, a 1st Class Company. Can't say they're as good as Lews. Never experienced the same need or surprise.

 

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2 hours ago, WPCfishing said:

Abu Garcia Customer Service is also excellent, a 1st Class Company. Can't say they're as good as Lews. Never experienced the same need or surprise.

 

I agree-a good friend of mine just got two Veritas rods sent to him to replace the two he had break on him. It took just over a week for the whole process, including receiving his new rods.

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6 minutes ago, PourMyOwn said:

I agree-a good friend of mine just got two Veritas rods sent to him to replace the two he had break on him. It took just over a week for the whole process, including receiving his new rods.

I just bought a Villian 2.0.. It looks and feels great. To hot to use it. Maybe Saturday. How are you? I have some plastic saved up to send you.

They replaced one of my IKE rods not long ago.. Had it in a week. I broke it... They shocked me when they shipped me a new one. Lews has done the same and more. Both Great companies.

 

 

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23 hours ago, d-camarena said:

Only bad experience ive had was from 13

Do you mind elaborating a little, I have a conc. A and would just like to know for future reference

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On July 28, 2016 at 3:46 PM, WPCfishing said:

I just bought a Villian 2.0.. It looks and feels great. To hot to use it. Maybe Saturday. How are you? I have some plastic saved up to send you.

They replaced one of my IKE rods not long ago.. Had it in a week. I broke it... They shocked me when they shipped me a new one. Lews has done the same and more. Both Great companies.

 

 

Doing great, trying to make time to go fishing while building my business!

 

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On July 29, 2016 at 6:48 PM, PourMyOwn said:

Doing great, trying to make time to go fishing while building my business!

 

Gotcha.

 

 

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That's awesome service for sure. But unfortunately in today's America, with that gesture done once, many people (not meaning you) will expect that from here on out instead of a one time gesture by the company. I work for a leading OPE manf. and we receive the most absurd calls on a daily basis. Then people will threaten slander or to bad mouth on social media if the company does not give in to their demands. Its rather unfortunate that they do not understand the vast amount of calls received daily where someone expects something for nothing, or that they are owed something. Many times if you call in with a great attitude and not expecting something you will get a gesture such as Lews did for you. Rarely do you hear happy customers speak out, majority of the time its only "bad" service customers who speak out. Cudos to Lews

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Lews is the best! Hands down...

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On July 28, 2016 at 3:03 PM, d-camarena said:

Only bad experience ive had was from 13

I've had the opposite experience with them. Two broken rods replaced no questions asked, one being my fault.  They even upgraded one rod because their warehouse was out of stock. 

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On 8/7/2016 at 1:37 PM, spartyon8 said:

I've had the opposite experience with them. Two broken rods replaced no questions asked, one being my fault.  They even upgraded one rod because their warehouse was out of stock. 

Abu did that for me.. had an IKE I broke. They sent me a Villian 2.0. It's fantastic!

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