throttleplate Posted July 1, 2022 Share Posted July 1, 2022 I went to Pure Fishing website and again the only way to contact them is by clicking on contact us and leaving your name, e-mail, phone# and a description in words what questions you need answered. I left them a long message a clicked send. Now i also looked at the website and then clicked on warranty and a brands name list came up and i clicked on it and then depending on where you live service centers popped up for sales and service. My servive center is located in Missouri, i am in minnesota. That doesnt matter so i called the ph. # of the store and got voice mail and left a message and within 20 minutes i recieved a phone call from them. The parts i am in desperate need of are the dust covers for the handle, pics posted below, and a handle for the one that broke last week on my pres XT. The clerk told me she orders her parts from pflueger and she will order me as asked 6 dust covers for $1.05 each and she will out of her broken reel junk yard get me a handle and the cost will be $6.50 for used handle. Clerk stated that i should recieve my parts in 7-10 days. This hopefully puts an end to my dust cap problem as i just lost another one off my supreme yesterday as it was stripped and eventually fell of somewhere in the abyss. Quote Link to comment Share on other sites More sharing options...
zell_pop1 Posted July 2, 2022 Share Posted July 2, 2022 Good to hear you will be back in business, I guess the Pflueger brand name is just not getting any qc anymore. The gold Supreme XT reel and the Asaro baitcaster I had were both as good as the Shimano/Daiwas I had at the same msrp of $129.99, sad to see Pflueger become junk status. 1 Quote Link to comment Share on other sites More sharing options...
MyKeyBe Posted July 2, 2022 Share Posted July 2, 2022 Well, at least it sounds like the service center has great customer service. Very cool that they are going to take care of you and at a very reasonable cost. Kudos to them. 2 Quote Link to comment Share on other sites More sharing options...
GRiver Posted July 2, 2022 Share Posted July 2, 2022 Thanks for the update. Nice to hear the customer service is good. I’ve got a president and the president XT. 1 Quote Link to comment Share on other sites More sharing options...
Solution throttleplate Posted July 17, 2022 Author Solution Share Posted July 17, 2022 Update on my pflueger parts is that i recieved the handle and dust covers in the mail as promised by the store i ordered it from in missouri. With this store and the ability to recieve parts from them makes me feel alot better about pfleuger reels. I am not happy about the handle breaking but i am happy i was able to purchase a used one from this store for $6.00. Beats the heck out of a new handle going for $35.00 to 43.00 from online sites. 5 Quote Link to comment Share on other sites More sharing options...
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