Jump to content
Sign in to follow this  
The_Natural

Pure Fishing Customer Service

Recommended Posts

I haven't ever written about the customer service of any company.  I suppose I would write if it sucked, but if it was good...well, it's supposed to be good.  However, Pure Fishing just blew my mind.  I got a knock on my door this morning, and it was Fed Ex.  He handed me a box and I was immediately perplexed.  I had just ordered my skirts from fishingskirts.com on Tuesday, but boy would that be fast if it were them.  No way it could be my fishing line; I just sent it in on Wednesday of last week.  Then I saw the Pure Fishing label.  I was speechless (not just because there wasn't anyone around  ;D).  I sent a bad 3000yd spool of 17lb Trilene Sensation to pure fishing with a letter attached on Wednesday of last week...sending it USPS standard ground.  How on earth do I already have it back?!  I was expecting a good 3 week wait.  That doesn't even seem like enough time just for shipping there and back!  It gets better.  In my letter, I was very candid.  I told them that the line was breaking at the knot, and it needed to be replaced.  I went on to say that even with a new spool, my confidence in the line is gone.  The only other Pure Fishing product I use is the Trilene 100%.  So I instructed them to replace my spool of Sensation with something different.  Maybe one of there newer lines.  Well, when I opened the box, my jaw dropped as I saw the familiar gold scheme of the Trilene 100% Fluorocarbon.  It was a brand new 2000yd spool of 17lb 100%.  That's a $200 spool of line!  I couldn't believe it.  Thank you, Pure Fishing  8-)

Share this post


Link to post
Share on other sites

The_Natural,

Man, you're the last guy on the planet that I would have guessed

would be fishing Sensation. I hope the new line works out for you.

8-)

Share this post


Link to post
Share on other sites

This is an old story, but a long time back I had an Abu Garcia Cardinal C3R spinning reel. I loved it so much and wanted another aluminum spool for it so I could have 2 ready to go with different lines on each. I wrote them and was just asking how much it would cost to get one. This was in the days before internet was available like it is now. I expected a letter back with a list of prices on different items. Instead I got a spool in the mail, free of charge. It actually was a used spool, must have came off of a returned reel, but it was just as good as new, I could just tell by the markings on it that it had been used. There was no letter with it at all (and therefore no bill either), only the reel spool. I didn't mind at all that it wasn't factory new and perfect.  It still held line and casted the same as the other one, and didn't cost me a cent.  I love it when stuff like that happens.

Say, come to think of it......isn't Abu Garcia now part of Pure Fishing??

Share this post


Link to post
Share on other sites

Yeah, Pure Fishing is really quick with repairs and replacements. If I send in a reel Monday, I have it by Friday night.

Share this post


Link to post
Share on other sites

Good to know.  I have an old Fenwick HMG inshore rod that broke on me a few years back.  I'll try sending it out and see what happens.

Share this post


Link to post
Share on other sites

Abu Garcia is great about fixing, replacing, or sending things.  But if you have a general comment or a question about a product and send it via e-mail, it goes into a black hole.  

Share this post


Link to post
Share on other sites

It seems that a great deal of the outdoors industry is still under the impression that this internet thing is a passing fad.  :)

Share this post


Link to post
Share on other sites
It seems that a great deal of the outdoors industry is still under the impression that this internet thing is a passing fad. :)

Oh how wrong they are if that's truly what they think.  

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

  • fishing

    bass fishing

    fishing forum

    fishing rods

    fishing rods

    fishing rods


    fishing rods

    fishing reels
    fishing gear

    Truck Caps

    fishing reels
    fishing reels

    fishing

    bass fish

    fish for bass
    fish

×