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Micro

Rat-L-Trap comes through!!

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Rat-L-Trap delivers.

You may remember the issue I posted and the photo.

I had purchased a few Rat-L-Traps that had some problems. One had a crack on the seam on the bottom. One still had tacky paint. A couple of others some minor defects. All in all, I had 4 that were not up to par. I e-mailed Rat-L-Trap with my concerns and was told they would be replaced.

Today, I got 6 replacements in the mail, 3 firetiger and 3 chrome. I also got a current catalog, and a note from Everett Gill (Production Manager) that read, "Sorry, we had a foul up in getting the replacement lures. If you have any problems, please let me know."

These lures are perfect.

Now that's outstanding customer service. Thanks, Rat-L-Trap.  

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                      YES!  

The perfect ending!

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I guess they finally figured out who you were.

Now, can you put one of those Rats wtih your new reel and catch anything?????  ;D    ;D    ;D

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I guess they finally figured out who you were.

Now, can you put one of those Rats wtih your new reel and catch anything????? ;D ;D ;D

If they knew who I was, they wouldn't have bothered.  

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Micro, that is good that they came through.  

I had actually considered not purchasing any more based on your experiences.  

If a company doesn't care enough to take care of their mishaps, they do not deserve the business they receive.

I am glad Rat-L-Trap is not one of those brands.

Thanks for sharing the whole story.

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I was the same way,i was considering not buying anymore.But im glad you posted that they fixed the problem.i was actualy torn because i like the traps. The company deserves alot of  respect for walking the walk and standing behind there product. But you  my friend did the right thing by informing us that they stood behind there product.ALOT of people only complain and never give credit where credit is due.You have restored my  confidence.

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I was hoping that they would do as they said.  I've used Rat-L-Traps forever.  It's still one of the best lipless baits ever.  IMO, this is the sort of customer support that keeps a business going for a long, long time.

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Ev is a great guy!  And Bill Lewis Lures is awesome!  I've had a great first hand experience with them and can not say enough good about them!

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These days it seems that most companies have forgotten that the consumer can make or break them. Good for them and good for you!

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